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Students may, by appointment, contact staff members to obtain any information they need at any time. Assistance is available in the following areas:

Education : Academic-related matters, attendance make-up, continuance as a non-regular student, reinstatement, disputed grades, faculty tutoring, auditing classes;

Student Advisors : Official withdrawal, leave of absence requests, change of session, personal matters, extra-curricular activities;

Admissions : Program offerings, admission, readmission;

Financial Aid : Breakdown letters, Pell/TAP information, financial aid transcripts;

The Metropolitan Learning Institute is eligible to enroll students under the New York State TAP and/or Federal PELL grants, covering their tuition if they are in 1500 hour programs, and if they qualify to receive this financial aid.

Student Accounts : Tuition account status, payment plans, student refund checks;

Student Records : In-school letters, satisfactory academic progress, attendance verification, change of address, academic transcripts, diplomas, filing a record;

Placement : Employment preparation and job search assistance.

Students will receive the MLI Student Handbook during their first week at school. Included therein are telephone numbers for contacting the appropriate New York State Department of Education/Bureau of Proprietary School Supervision and the Council on Occupational Education which regulate MLI.

The school's Employment Preparation and Job Search Program coordinated by the Placement Office is intended to offer assistance to students in preparing for employment and to support graduates in applying successful job search strategies to locate and secure jobs. The program is not meant to substitute for the necessity of students and graduates to actively seek employment on their own. Our assistance is available, but Metropolitan Learning Institute does not promise or guarantee employment to any student or graduate.

To obtain a job in the modern office environment requires thorough and continuous preparation. When they enroll, applicants can sign a Placement Services Agreement to enroll in or decline participation in the Employment Preparation and Job Search Program. Throughout their studies, each student who decides to work with the program can access a wide range of resources to support their search for employment.

Practice of job interview techniques is crucial to compete with other candidates in the job interview process, especially for those students whose native language is other than English. Both printed material and DVD/CD of interview questions and techniques are available for students to use during and after their study at MLI.

Students are encouraged to use the DVD/CD to practice and perfect their interview preparation. Further support in developing interview skills is available every week through the "Job Club". (See below)

During the program of study, the school provides students with a roster of performance-oriented competencies to achieve during their computer office technology courses. Students are also urged to retain portfolio items from each course such as completed business projects to share with job interviewers.

At the end of the program of study, graduates are given the opportunity to participate in several mock job interviews to determine their state of interview preparation. After passing the school-provided interview, a graduate will be referred by the school's Placement Office to available job openings.

The school's Job Club is held each week by experienced instructors and placement staff, to give students the chance to practice their communication and interview skills. The club's activities are especially helpful to students with limited English ability who gain skill and confidence through regular participation in group discussions, mock interviews and meetings, role playing, and practice telephone conversations. The schools' two media rooms also allow Internet access, and this tool is invaluable in both job hunting and preparation for interviewing.

Each Metropolitan Learning Institute campus features a Media Center giving students ready access to textbook materials, manuals, professional journals, periodicals and standard reference materials. CD-ROMs, instructional videos and Internet access are also freely available. Orientations are provided for all users. A staff member is available to assist students during the Centers' working hours. Media Center hours are posted on the appropriate Student Services bulletin board in each campus. Circulating materials may be signed for and borrowed with the presentation of a valid student ID card.

On a reservation basis, lab facilities are available beyond scheduled hours up until 10 p.m. on weekdays without charge, to give students and graduates the opportunity to further increase their skill and confidence level. School personnel who are skilled in the use of software are available to assist students with any questions or problems during their lab time.

The MLI Placement Office will see students by appointment for specific assistance in job searching. Also, students will be able to use the resources of the office which are commonly available by simply walking in when they wish. From two to three months prior to the expected date of graduation, the job search process will intensify and students are encouraged to make frequent and regular contact with placement personnel.

An employment database, samples of all types of letters, resumes and application forms, and other related documents are available in the Placement Office.

One month before the program end date, participating students will have their resumes word processed in the computer labs outside of scheduled class hours, and after all corrections are made, may submit the completed resume on disk or by e-mail to the Placement Office for laser printing.

After the program ends, graduates who have discharged all financial obligations to the school, who have passed the school's personnel interview and skills testing, and who are actively searching for employment, can continue to work with the Placement Office according to the terms of the Placement Services Agreement as long as necessary until employed.

The Metropolitan Learning Institute offers only programs providing job skills that are in high demand, so that employment opportunities are very good for motivated graduates carrying out a well-planned and motivated job search.

MLI provides statistical information annually to regulatory agencies regarding enrollment and the job search outcome for all graduates that year. It is a condition of enrollment that each graduate provide the school with evidence of the outcome of his/her job search, whether or not the graduate was placed directly, indirectly or by their own efforts. A graduate may request that facts regarding his/her workplace not be released to any individual or organization except as required by law for statistical reasons.

Auditing of classes and/or use of the computer lab are privileges the school offers to its graduates who are working with the Placement Office as a way of assisting the graduate in employment preparation.

A graduate who wishes to audit some or all of a course from his or her program of study can apply to the Education Office. If space is available the Education Office will provide the graduate with an audit permit to attend class.

Students who drop out, are dismissed, or fail to meet graduation requirements, are not allowed the opportunity of auditing or using the computer lab after their departure.

Because of Metropolitan Learning Institute's convenient Queens locations, students have access to many activities, both cultural and educational, which are usually just a short bus or subway ride away.
Information concerning in-school events and out-of-school activities is provided on the Student Services Bulletin Board in each campus.

Metropolitan Learning Institute does not have dormitory accommodations. Students who wish information on housing in the nearby area may contact the School Director at each campus for referral to appropriate sources.